Both of the videos seemed to highlight
leadership techniques described in the book, but they are different in terms of
approach and execution. “Mattress Mack” realized that his organization needed
change to stay relevant and profitable. He used techniques in the book like the
strategy culture matrix to assess the employees performance, their strengths and
weaknesses, and how to improve in these areas. Jim sought to understand why his
company was failing, the root cause of the problem, and fix it through
transformational change. He utilized different tactics and approaches to this
change by ensuring that his employees were well trained to deal with the
change, equipped them with the tools they needed to satisfy the customer and
keep them returning, and also made sure that everything they did could be
measured. Jim used change management to see his company through this
transformation. I think it paid off quite nicely for him and his team.
General McChrystal talked about
the foundation of an effective team. He didn’t talk specifically about
approaches in leadership, but did talk about ways in which to grow as a leader
and stay relevant. In his experiences, the military and its leaders helped
shape General McChrystal’s views on leadership and teams. He explained that
leaders are allowed to fail and watching your team go through events without
having control is the hardest thing he has ever had to do, but ultimately it
made him a better person. I feel like General McChrystal’s leadership traits
align with the core characteristics of any good organization and culture,
involving risk, support, autonomy, openness, and sensitivity. The culture that
he built on his teams revolves around relationships, trust, support, and
teamwork.
I feel that both Jim and General
McChrystal are both effective leaders with extensive experience in change
management and transformation. Although from different backgrounds, they both
lead their teams through change for the betterment of their organizations,
which is not an easy task. Communication, strategy, teamwork, trust, and
effective decision making all play a huge part in the success of managing
change on any level.
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